Care for a staircase should begin with realistic expectations. Heavy use can flatten a pile and change its appearance even after removable dirt is cleaned. Paul’s six years of experience, £1 million public liability insurance and re-clean guarantee are concrete business facts; a promise that worn steps will look newly fitted would not be. Describe wear and staining separately so the proposed work has a clear purpose.
The business offers free, bespoke, no-obligation quotes and uses eco-friendly, child- and pet-safe products, including WoolSafe-approved products. These points support a considered enquiry rather than a decision based on an invented price per step. Ask which carpet method is suitable, whether room cleaning can be discussed alongside the stairs, and how each area will return to use.